Frequestly Asked Questions
# What about postage and VAT ?
Delivery charge (postage) is shown with every product. Currently NO VAT is added on orders.
# When I have to pay, and what are the payment options?
On our site you are not required to pay when you place your order online. We will send you payment request via Paypal after you have placed your order, in next 24 hours or so. You can also pay by credit card (can use credit card to complete Paypal request), local Cheque or online bank transfer.
# What is your return policy?
We hardly remember that someone has returned our products for quality or service issue. Also we do not accept return for Custom orders, as they have been made, especially for you. Please note that you have to pay for the return postage and ensure that all products are in original packaging. Once we get the products we will return your 100% products' value, excluding postage.
# Can I buy just one piece (as samples) of some of your products ?
Yes, you can buy even one piece as sample, but you need to pay 20% extra plus the actual postage. This 20% extra would be deducted from your invoice value, when you will place your first wholesale order with us. We do this to encourage retail buyers to buy from our resellers like you.
For this simply email us to " carrole.express@yahoo.com " with your requirements. Please mention your phone no and delivery address, so that we can process your sample order faster.
# Can you make custom made products for us ?
We accept custom orders subject to a min order 200 pounds. Email us your requirements to mycarrole@yahoo.com then Karen will get back to you. Also note that for Custom orders you need to pay only 50% deposit when you place your order and remaining 50% about a week before the expected delivery date. Visit "Custom Order" page for more details.
# If the quantity I require is not available, what should I do ?
Please email us toi mycarrole@yahoo.com for larger orders. We offer special discount for bulk orders.
# Can I add or remove the products after I have placed my order ?
Due to quite many orders everyday, now all our ordering and inventory is managed by automatic systems, so we can not add (or reduce) products in your order already placed.
The best is to place a separate new order, having total value just 50 pounds or more (even for addition products from Custom section), and write in special instruction box - "Send this order with my earlier order no XXXX".
# What if I receive any of order items damaged?
We pack all the products with great care. However if you find any of the items damaged, we will replace the damaged products. If we do NOT have enough stock in UK we will be able to send you replacement products in your next order with us / when the new stock arrives. Kindly send us one "Combined Picture" of the all the damaged products, within next 48 hrs of delivery, so that we can process the replacement request as soon as possible.
# Do you ship outside UK?
Yes, to North America, Europe, Japan, Hong Kong, Singapore, New Zealand and Australia. However the postage might be more for such locations, which we will tell you before you finalise the order.
